RETURN AND REFUND - SATISFACTION GUARANTEE

Peffiny products which have been purchased from unauthorised sellers (online platforms or retail shops) will not be accepted for returns. It will not be covered by the Peffiny Satisfaction Guarantee or warranty. Peffiny will not guarantee the authenticity, quality of the products or accept complaints about product related issues. 

Ensure satisfaction with our products or opportunity. 

If you’re not getting what you expected from your Peffiny product – let us know, and we’ll work tirelessly to make sure you’re 100% satisfied. Should you decide the product that you have purchased and used is not satisfactory, you may return the product within 7 calendar days from the date of purchase. You will be offered a choice to have it returned without charge, receive full credit on the returned product for the purchase of others Peffiny product, or receive a refund on the full purchase price. The content of the product should be at least 80% full in order to be eligible for a return.

This Guarantee does not apply to:

• Products that have been intentionally damaged or misused.
• Expired products.
• Peffiny products which have been purchased from unauthorised sellers (online platforms or retail shops) will not be accepted for returns. It will not be covered by the Peffiny Satisfaction Guarantee or warranty. Peffiny will not guarantee the authenticity, quality of the products or accept complaints about product related issues.

RETURN OF PRODUCTS

Peffiny products which have been purchased from unauthorised sellers (online platforms or retail shops) will not be accepted for returns. It will not be covered by the Peffiny Satisfaction Guarantee or warranty. Peffiny will not guarantee the authenticity, quality of the products or accept complaints about product related issues.

7-day* 100% Satisfaction Guarantee

If you are unsatisfied with the Peffiny product that you have purchased and used, you may return the product within 7 calendar days from the actual delivery date (online purchase)/date of purchase (at Shop). The content of the product should be at least 80% full in order to be eligible for a return. This 7-day* 100% Satisfaction Guarantee does not apply to: 

• Products that have been intentionally damaged or misused, and/or used for commercial purposes.
• Expired Product.

Return Unused and Unopened Products 

Peffiny accepts the return of unused and unopened product/s under the following criteria: 

• The product must be in its original packaging, unused/unopened and in good sellable condition.
• The product must be returned within 7 calendar days from the actual delivery date (online)/purchase date (at Shop). 
• No outstanding instalment on the product.

Return Due to Delivery Discrepancy (Damage, Wrong Product or Shortage) 

Peffiny accepts the return of product/s under the following conditions for these reasons and it must be done within 7 calendar days from the actual delivery date:

• Product shortage upon receiving.
• Product damaged upon receiving.
• Received wrong product during delivery. Returns are only accepted if the product is in its original packaging, unused/unopened and in good sellable condition.

Product Return Procedure

In order to facilitate the processing of a return, must provide the following information for further processing:

• The reason for return. 
• The product name and quantity.
• The original invoice/order number. 
• The name and address of the customer.
• There is no outstanding instalment on the product.

Refund Procedure

Once your refund request is approved and the product has been successfully returned and inspected, we will process the refund as soon as possible.

• When you meet the return requirements, we will proceed your refund. 
• Please ensure that provide accurate bank account information for us to proceed the refund. 
• Refund processing may take some time for verification and processing.

Peffiny reserves the right to approve or reject a return based on the current returns policy. For more details on the terms and conditions of returns, you may refer to the beautician.

退货和退款 - 满意保证

确保对我们的产品感到满意。

如果您对Peffiny产品没有达到您的期望，请告诉我们，我们将不辞辛劳地努力确保您百分之百满意。如果您决定所购买和使用的产品不令您满意，您可以在购买之日起的7天内退还该产品。您将可以选择免费退还产品、将退还产品的全额金额用于购买其他Peffiny产品、服务或者全额退款。退货的产品容量应至少为80%方可符合退货条件。

此保证不适用于以下情况：

• 故意损坏或滥用的产品。
• 已过期的产品。
• 从未经授权的销售商（在线平台或零售店）购买的Peffiny产品将不被接受退货。这些产品将不享受Peffiny满意保证或保修。Peffiny不会对产品的真实性和质量提供保证，也不会受理与产品相关的投诉。

产品退还

7天*百分之百满意保证 

如果您对所购买和使用Peffiny产品不满意，您可以在实际交货日期（在线购买）/购买日期（店内购买）之后的7天内退还该产品。退货的产品容量应至少为80%方可符合退货条件。这个7天*百分之百满意保证不适用于以下情况：

• 故意损坏、滥用或用于商业目的的产品。
• 已过期的产品。

退还未使用和未开封的产品，需符合以下条件：

• 产品必须处于原始包装中，未使用/未开封，并且处于良好的可销售状态。
• 产品必须在7天内退还。
• 产品上没有欠款。

退货的原因：产品损坏、错误或缺货

对于以下原因，Peffiny接受根据以下条件退还产品，必须在实际交付日期后的7天内完成：

• 收到产品时缺货。
• 收到的产品损坏。
• 在交货过程中收到错误的产品。只有当产品处于原始包装中、未使用/未开封，并且处于良好的可销售状态时，才接受退货。

产品退货流程 

为了便于处理退货，退货时，必须提供以下信息，并将表格与产品一起退还给Peffiny公司进一步处理：

• 退货原因。
• 产品名称和数量。
• 订单号码。
• 客户的姓名、地址和联络号码。
• 产品上没有欠款。

退款方式

• 当您的退款申请获得批准，产品已成功退回并验收，我们将会尽快进行退款处理。
• 当您符合退货条件，我们将会处理您的退款事宜。
• 请您务必提供准确的银行账户信息，以便我们进行退款。
• 退款处理可能需要一定的时间进行审核和处理。

根据当前的退货政策，Peffiny保留批准或拒绝退货的权利。有关退货条款和条件的更多详细信息，请咨询美容师。